Frequently Asked Question

    About reservation and use

  • What time is the check-in and check-out?
    Check-in: 3 p.m. ~ 6 p.m. Check-out: ~ 10 a.m.
    If you arrive at our facility later than 6 p.m., please let us know in advance.
  • Is it possible to change the accommodation date after making a reservation?
    If you wish to change the accommodation date, it can be done for free until 2 weeks before the accommodation date.
    Due to the system limitations, please cancel the original reservation first and then make a new reservation.
  • Is it possible to change the number of people after making a reservation?
    Changes to the number of guests can be done for free until 6 p.m. 2 days before the accommodation date.
    However, if you wish to make changes after that, please note that a cancellation fee will apply according to our cancellation policy.
  • Is there a cancellation fee?
    If a cancellation is made due to guests’ circumstances, the cancellation fees below apply.
    ・On the day ~ 7 days before: 100 %
    ・8 days before ~ 30 days before: 50 %
  • Is there a shuttle service?
    Unfortunately, we do not offer a shuttle service at the moment.
  • What payment methods do you accept?
    We accept cash, credit cards and various QR code payments at our facility.
  • About accommodation fees for children
    Elementary school students or pre-school children requiring bedding will be charged 4,950 yen for bedding.
    If you share a bed with small children, no additional fee will apply.
  • Can I stay with my pets?
    Certainly! We have a dedicated room in one of our buildings where you can stay with your pets.
    When making a reservation, please select the “Dog Dome” option on the reservation page.
  • Are there any important notes for guests staying with pets?
    At our facility, we request a proof of a rabies preventive vaccine or vaccination certification issued by a hospital when you check in.
    If obtaining certification is challenging for any reason, please consult with us in advance.
  • About accommodation for pets
    Our facility can accommodation up to 2 small・medium-size dogs.
  • About rooms and equipment

  • Is there an air-conditioner (and heater)?
    Yes, each tent and eating space are equipped with an air-conditioner (and heater), so you can comfortably stay here throughout the year.
  • What amenities do you have in each room?
    Please check out the details on the room page.
  • Is it possible to have BBQs and meals even if it is rainy?
    Absolutely! Each eating space is a building type, so you can enjoy them in all seasons even if it is rainy and bad weather without any concerns.
  • Is there a shower room and bathroom (toilet)?
    Yes, there is an individual eating space, shower room and bathroom (toilet) right next to each tent.
    ■In the Deluxe Dome and Twin Dome, there is a bathroom with a bathtub.
  • Are there rental games?
    Certainly! We provide a selection of games you can enjoy in your room at the front reception.
    (Catan, Splendor, The Criminal Dances (Hannin Wa Odoru), UNO, Cards, Molkky, Jenga, etc.)
    Please visit the front reception and let the staff members know if you would like to play any of these games.
  • About meals

  • Is it possible to bring ingredients and beverages?
    Yes, please enjoy your original glamping, freely bringing your favorite ingredients and beverages!
  • Is it possible to bring cooking devices such as a BBQ grill and gas stove by myself?
    In terms of safety, it is not allowed to bring your own fire-causing devices.
    If you have a BBQ with the “Sudomari” plan, please rent a BBQ grill (5,000 yen) on the reservation page.
  • Is it possible to order only breakfast or dinner?
    Yes, please choose the “Sudomari” plan when making a reservation and select “Only breakfast” or “Only dinner” according to your preferences.
  • What is a BBQ grill like?
    We offer an easily-handled authentic BBQ gas grill with an iron plate, heat-resistant gloves and tongs.
    There is no need to prepare charcoal, so even beginners can use it easily!
    ■The rental fee is 5,000 yen.
    ■If you make a reservation for the plan with meals, the rental fee is already included in the accommodation fee.
  • Others

  • Can we do a bonfire?
    Yes, there is a bonfire set you can enjoy on a deck at each building, including a fire pit, a bundle of firewood, firelighter, long lighter, gloves and fireplace tongs, which costs 1,600 yen.
    Please let our staff at the front reception know if you would like to use it.
    ■In terms of safety, it is not allowed to bring a fire pit or firewood by yourself.
    ■Please note that the use of a bonfire is available until 9 p.m.
  • Can we do fireworks?
    Only sparklers are allowed in a parking space. We prepare fire buckets at the administration building, so please let our staff members at the front reception know when using them.
    Please note that the use of sparklers is available until 9 p.m. list